37. 餐廳將菜單附上餐點的照片，供顧客作為參考，這是哪一種降低知覺風險的方法？
(A) 序位化
(B) 實象具體化
(C) 口碑化
(D) 訊息傳遞數量

38. 近年來，航空、旅館業所盛行的客容量管理概念，讓企業可以預測顧客需求，並進而依據 不同準則，向不同顧客收取不同費用，以提高客容量。此種波動價位觀念稱之為： (A) Procedure Management (B) Sanitation Management (C) Security Management (D) Yield Management

39. 綠色環保旅館概念的風行是屬於哪一類管理觀念？ (A) 生產觀念 (B) 產品觀念 (C) 銷售觀念 (D) 社會行銷觀念

40. 處理顧客消費後產生抱怨的相關費用，屬於下列哪一項成本？ (A) 內部失敗成本 (B) 外部失敗成本 (C) 預防成本 (D) 鑑定成本

1. The publication disseminated information about endangered species. (A) dissected (B) analyzed (C) spread (D) contained

2. Adam's attitude toward his boss was always subservient. (A) subdued (B) submissive (C) subsistent (D) subsumed

3. The conversation between the two leaders went beyond platitudes and got internal issues. (A) greetings (B) blessings (C) quarrels (D) clichés

4. So far nobody has found a silver bullet to kill programming errors as the more you try to fix bugs the more you often introduce. (A) weapon (B) tool (C) solution (D) device

5. In giving an equivocal answer, the senator tried to please everyone but actually pleased no one. (A) ambiguous (B) equitable (C) adequate (D) artistic

6. If you closed your eyes and just listened, you would have sworn it was a labor protest. (A) promotion (B) strike (C) starvation (D) evaluation

7. Linguists believe that our ability for language is innate. (A) acute (B) acculturate (C) brew (D) hereditary If education is the transmission of civilization, we are unquestionably progressing. Civilization is not inherited; it has to be learned and earned by each generation anew. If the transmission should be interrupted for one century, civilization would die, and we should be savages again. So our finest contemporary achievement is our unprecedented expenditure of wealth and toil in the provision of higher education for all. (10)

100年 - 100 二技統測_餐旅類_專業科目(二)：服務管理#139972